Safe and clear shipping for your BookshelfZone order

1. Overview

Thank you for shopping with BookshelfZone. This Shipping Policy explains how we process, pack, ship, and deliver orders placed through our website. Our aim is to provide clear shipping information and helpful support for every customer.

By placing an order on BookshelfZone, you agree to the shipping terms described on this page.

2. Order Processing Time

Orders are usually processed within 1 to 3 business days after your payment is confirmed. Processing time includes order review, stock confirmation, packing, and preparing your item for shipment.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Delivery time depends on your shipping address, product type, product size, courier service, and stock availability. Since bookshelves and storage items can be larger than small parcels, some deliveries may take extra handling time.

• Standard delivery times may vary by location.
• Large furniture or heavy shelf items may require more delivery time.
• Remote areas may take longer than main city locations.
• Delivery dates are estimates and may change due to courier delays or events outside our control.

4. Shipping Charges

Shipping charges may be calculated at checkout based on your location, product size, product weight, order value, and available delivery method.

If free shipping is offered on selected products or promotions, it will be shown on the product page, cart page, or checkout page where applicable.

5. Shipping Areas

BookshelfZone may ship to selected locations depending on courier availability and product type. Some products may not be available for delivery to all areas because of size, weight, or shipping restrictions.

If your location is not supported at checkout, please contact us before placing your order.

6. Order Tracking

Once your order is shipped, we may provide tracking details by email, SMS, order account update, or another available communication method.

Tracking updates may take some time to appear after your shipment is handed over to the courier.

7. Correct Delivery Address

Please make sure your shipping address, phone number, and email address are correct before placing an order. BookshelfZone is not responsible for delivery delays or failed delivery caused by incorrect or incomplete customer details.

• Use your complete house, apartment, office, or building address.
• Add any important delivery notes where needed.
• Make sure your phone number is active for courier contact.
• Contact us quickly if you notice a mistake in your address after placing an order.

8. Failed Delivery Attempts

If the courier cannot deliver your order because of an incorrect address, unavailable receiver, unanswered phone number, or access issue, your order may be delayed, returned, or held by the courier.

Extra delivery charges may apply for re-delivery in some cases.

9. Large or Heavy Items

Some bookshelves, bookcases, and storage products may be large or heavy. These items may require special handling or larger delivery vehicles.

• Delivery may be made to the main entrance, gate, or building lobby where courier rules apply.
• Assembly, room placement, or floor delivery may not be included unless clearly stated.
• Please check product details before ordering if you need special delivery support.

10. Damaged During Delivery

If your order arrives damaged, please contact BookshelfZone as soon as possible. To help us review the issue, please provide:

• Your order number.
• Clear photos or videos of the damaged item.
• Photos of the outer packaging and any visible damage.
• A short explanation of the issue.

Please do not throw away the product packaging until your issue has been reviewed by our support team.

11. Missing or Incorrect Items

If your order is missing any item, part, fitting, or accessory, or if you received the wrong item, please contact us with your order details.

We may ask for photos of the package, product, and received parts to help solve the issue faster.

12. Shipping Delays

Sometimes shipping may be delayed due to weather, holidays, courier problems, stock issues, customs checks, incorrect address details, or other events outside our control.

If your order is delayed, please contact us and we will try to provide an update where possible.

13. Order Cancellation Before Shipping

If you want to cancel your order before shipping, please contact us as soon as possible. If the order has not been processed or shipped, we will try to cancel it.

If the order has already shipped, you may need to follow our Refund and Returns Policy after receiving the item.

14. Contact Us

If you have any questions about shipping, delivery, tracking, or order support, please contact BookshelfZone:

• Email: support@bookshelfzone.com
• Website: bookshelfzone.com
• Business Address: Update your business address here

Last updated: May 2026